You’re in business to succeed, right? The most common hiring mistake, and a costly one is to hire someone with the right skills and experience, realizing that they have the wrong attitude or behaviors but thinking you can change them. You can't! Does it matter if their resume says they're great if the employee isn’t open to improving, alienates co-workers, lacks drive, or simply doesn’t possess the right attitudes and behaviors for the job?
Hiring the “right fit” is 90% of the equation. Stats & Facts reported by managers and supervisors using Job Fit Assessments to hire prospects and applicants:
MORE
• Approach customers to help them (36% more)
• Keep working even when others are standing around (25% more)
• Give customers full attention (35% more)
• Take responsibility for making a routine decision (24%more)
• Take initiative to find another task (18% more)
• Put aside other work to assist customers (25%more)
LESS
• Use a weak excuse to stay home (16%less)
• Be late for work without a good reason (15% less)
• Act irritated at customer’s request (26% less)
• Forgot to perform a routine task (24% less)
• Turnover in a hospital system (51% less)
• Voluntary turnover in retail chain (41% less)
Business Improvements Across Industries
Airline Industry
• 33% decrease in tardiness
• 36% fewer accidents annually among airline ground crew
Banking Industry
• 32% decrease in cash drawer variance
• 30% less total turnover
Restaurant/Sales Industry
• 77% fewer tardy days in restaurants
• 19% more met their $-per-hour sales goals
• $13,000.00 increase annually for national car rental agents using assessments compared to company average
Healthcare Industry
• 51% less turnover
• 13% fewer accidents due to carelessness
• 82% decrease in turnover in another study
Supermarket Industry
• 17% more product handled
• 21% less turnover
• 60% fewer terminations
• 80% less paid in annual workers’ compensation claims
• 45% fewer injuries
Transportation Industry
• 23% fewer absences in a metropolitan transit commission
• 21% fewer injuries among truck drivers
• 84% drop in worker compensation claims from bus drivers
Misc. Industry
• 43% less shrinkage in a retail chain
• 50% fewer terminations in showroom hires
• 17% less inventory shrinkage in national chain
• 44% fewer theft terminations in a retail chain
• 41% less voluntary turnover
• 57% decrease in theft terminations
• 40% shorter interviews in a department store
